How do I book pickup from my Bangkok hotel?

WhatsApp is the fastest method. Message us with: hotel name, room number, your phone number, when you'd like pickup (30 min from now, this afternoon, tomorrow), and rough estimate of laundry volume (small bag / standard bag / suitcase). We confirm a pickup window within 15 minutes during business hours (10am-8pm). Alternative: book through our website at /book using a form that gathers the same info. Phone calls work but WhatsApp is faster for non-Thai speakers because we can both type clearly without language friction.

Hotel name, address (or BTS/MRT station nearest), room number, and your name as it appears at check-in. We'll often know the hotel already (we work with most boutique hotels in Sukhumvit / Sathorn / Silom / Khao San areas) and the pickup is straightforward. For unusual locations (Airbnb in residential building, serviced apartment without front desk), we'll ask for additional details: building name, floor, any door code, and whether reception will accept on your behalf or you need to be present.

Three methods: (1) Front desk pickup — you leave the laundry bag at hotel reception with your name, the rider asks for it. This is the simplest and works at 90% of Bangkok hotels. (2) Lobby meet — you wait in the lobby at the agreed time, the rider WhatsApps when 5 minutes away, you hand off directly. (3) Door pickup — for residential buildings or hotels without proper reception, the rider comes to your door (you provide door code or meet at the door). We'll suggest the right method based on your hotel.

Any reasonable container works: hotel laundry bag (most hotels provide one), reusable shopping bag, plastic bag, even your suitcase if that's easier. We use our own protective packaging for return delivery, so the original bag isn't critical. Don't use a luxury or branded bag — at best it gets confused for a non-laundry item, at worst the bag itself is damaged in handling. Standard practice: use the hotel-provided plastic laundry bag if available.

No — we sort by colour and fabric at the centre. You can throw everything together. Two helpful actions before pickup: (1) Empty pockets thoroughly — passport copies, currency, room keycards, jewelry get washed and that's bad. (2) Tell us about anything special: 'red shirt that bleeds,' 'wool sweater don't put in dryer,' 'silk dress hand-wash only.' Either WhatsApp these notes or write them on a piece of paper inside the bag. Items we should hand-wash separately go in a separate small bag if possible.

Standard pickup booking: 2-4 hours ahead during business hours (10am-8pm) is comfortable. Same-day return: book before 11am to lock in evening delivery. Specific time slot (e.g., 'between 4pm and 5pm because I have dinner at 5:30pm'): book 24 hours ahead. Last-minute (within 60 minutes): use express service — 30% surcharge but possible for most central Bangkok addresses. After-hours (8pm-10am): the rider responds in the morning, pickup that day. Songkran (April 13-15) and major festivals: book 48 hours ahead.

Yes — message us at least 30 minutes before the agreed pickup window and there's no charge. Cancellations within 30 minutes of pickup or after the rider has dispatched: 100 THB pickup fee charged (rider time). Rescheduling to another day: free, just message us. Same-day reschedule (e.g., 'I'm running late, can you pick up at 6pm instead of 4pm?'): free if more than 1 hour notice. For most polite cancellations there's no friction — we'd rather you cancel cleanly than have a no-show pickup.