What if I'm at a temple, mall, or tour when the rider arrives?

Easiest: leave your laundry bag at the hotel front desk in the morning with your name on it. Reception accepts pickup on your behalf, you return from sightseeing later, and your bag goes off without you needing to be there. This is the default flow for ~80% of our hotel pickups — most tourists never actually meet the rider at pickup time. The rider comes, asks for your name at reception, takes the bag, leaves a confirmation with reception. You get a WhatsApp message 5 minutes after pickup confirming it.

Yes — book pickup for a specific 1-hour window (e.g., 'between 6pm and 7pm') and we lock that slot. Use this when you want to brief the rider on something specific (delicate item, stain you noticed), or when the laundry includes valuables you don't want hotel staff to handle. Specific windows cost no extra. Standard practice for most travelers: book a flexible 'this afternoon' window so the rider fits you between other stops.

Two options: (1) Schedule a 15-30 minute window when you'll be at the unit — we time pickup to fit your day. (2) Door code pickup — you give us a one-time guest code, the rider lets themselves into the building lobby (not your unit), picks up the bag from a designated spot, leaves. We've done thousands of these. The third option (asking a neighbor) doesn't work in Bangkok condo buildings — strangers handling your possessions is awkward. Most Airbnb tourists prefer the scheduled-window approach.

Yes, by default. We WhatsApp you 5-10 minutes before arrival with the rider's exact ETA. If you reply 'I'm in a tour bus, can the rider wait 20 mins?' we adjust on the spot. The rider will wait up to 15 minutes free of charge for normal delays, longer for an extra 50 THB waiting fee. We don't penalize tourists for traffic or sightseeing delays — Bangkok traffic is unpredictable and we plan for it. The system works best when you keep your phone on with WhatsApp open.

WhatsApp works on any SIM globally — we use it instead of phone calls precisely because tourists rarely have Thai SIMs. As long as your phone has WiFi or roaming data, WhatsApp messages reach you. If your data is off and you're relying purely on hotel WiFi, set the rider's WhatsApp number to deliver desktop notifications when you're at the hotel. Alternative: book a specific time slot (above) so you don't need to coordinate live.

Two outcomes: (1) Rider waited 15 minutes, no contact, departed — you pay 100 THB no-show fee, we reschedule for free. This is forgiving for tourists. (2) Rider got hold of you mid-tour and you said 'come back in 1 hour' — no charge, just longer wait. The system is designed around tourists missing pickups occasionally, and we don't penalize first-time misses. Repeat no-shows from the same person trigger a 'please book a specific time slot' suggestion next time.

Yes — message us as soon as plans shift. Cancellation 30+ minutes before pickup: free. Cancellation within 30 minutes (rider already dispatched): 100 THB pickup fee. Rescheduling to a different day: free. We genuinely don't mind cancellations — we'd rather you cancel cleanly than have a no-show. Tourists cancel 5-10% of bookings due to itinerary shifts and that's fine. The only thing we ask: tell us as soon as you know rather than going silent.