Can you pick up from an Airbnb without a front desk?
Yes — we do this every day. Approximately 30% of our pickups are from Airbnb-style apartments with no traditional reception. Three methods work: (1) Scheduled window — you tell us a 30-minute window when you'll be at the unit. (2) Door code pickup — you give us a guest building-entry code, we enter the lobby (not your unit), pickup from a designated bag-drop spot. (3) Lobby intercept — we WhatsApp 30 minutes ahead, you come down to meet the rider in the building lobby. The first two are most common; the third works for tourists who don't want to share a code.